Your Privacy Matters

Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

We collect information you voluntarily provide when you interact with our website and services:

Contact Forms: Name, email address, phone number, property address, and project details you submit through our estimate request or contact forms.
Analytics Data: Anonymous usage data including pages visited, time on site, referring source, and general geographic region. We use privacy-first analytics that do not track individuals (see Analytics section below).
Cookies: We use only essential cookies required for the website to function properly. We do not use advertising or tracking cookies.

How We Use Your Information

The information we collect is used solely to provide and improve our services:

Responding to your estimate requests and inquiries
Scheduling consultations and managing project communication
Sending project updates and follow-up correspondence you have requested
Improving our website content and user experience based on aggregate analytics
Complying with legal obligations and protecting our legal rights

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers: With trusted partners who assist in operating our website and business (e.g., hosting providers, email services), bound by confidentiality agreements.
Legal Requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of BaseScape, our customers, or others.
Subcontractors: Project-related information may be shared with licensed subcontractors directly involved in your project, solely for the purpose of completing the work.

Data Security

We implement reasonable technical and organizational measures to protect your personal information:

HTTPS Encryption: All data transmitted between your browser and our website is encrypted using TLS/SSL.
Encrypted Storage: Personal information is stored in encrypted databases with access limited to authorized personnel.
Access Controls: Only team members who need your information to perform their job responsibilities have access to it.

While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

Analytics

We use Plausible Analytics, a privacy-first, cookie-free analytics platform. Plausible:

Does not use cookies or track individuals across websites
Does not collect personal information
Is fully compliant with GDPR, CCPA, and PECR without requiring consent banners
Provides only aggregate data (e.g., total page views, top referral sources)

This means you will never see a cookie consent banner on our website because we simply do not use tracking cookies.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate information.
Deletion: Request that we delete your personal information. We will comply unless we are legally required to retain it.
Opt-Out: Unsubscribe from any marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.